Poland Supplemental Healthcare Overview

Summary of Medicover Zdrowie Premium Plan

Toku partners with Medicover, a leading private healthcare provider in Poland, to deliver the company’s supplemental health insurance coverage.

📄 Plan Details - Zdrowie Premium

Premium & Cost Overview

• This plan is 100% employer-sponsored
• Employees do not contribute toward monthly premiums
• Coverage may be extended to eligible family members based on plan rules

Eligibility & Enrollment

• Eligible employees are enrolled automatically
• Coverage begins in line with local onboarding timelines
• Employees may request dependent coverage if applicable

How to Use Your Health Coverage

• Access care through Medicover clinics and partner facilities nationwide
• Appointments can be scheduled via:
  • Medicover mobile app
  • Online patient portal
  • Medicover hotline
• Some specialist services may require a referral from a primary care physician 📞 Medicover 24/7 Hotline is available for urgent medical guidance.

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Summary of Covered Services

This section provides an overview of benefits covered under the Medicover Zdrowie Premium plan. Expand each section below for more detailed information by service type.

Routine Medical & Preventive Care

• Primary care consultations with:
  • Internists
  • Family doctors
  • Pediatricians
• 24/7 Medicover Hotline for urgent medical advice
• Annual preventive health check-up, including:
  • Physical examination
  • Age- and gender-appropriate diagnostic testing
• Preventive vaccinations included under Medicover’s prevention program

Specialist Consultations

Unlimited access to specialist consultations across a wide range of medical fields, including:

• Cardiology
• Endocrinology
• Gastroenterology
• Dermatology
• Gynecology & obstetrics
• Neurology
• Oncology
• Orthopedics
• Psychiatry & psychology
• Pulmonology *Some specialist visits may require a referral from a primary care provider.

Hospital & Surgical Coverage

• Inpatient hospital care at Medicover hospitals and approved partner facilities
• Surgical procedures, including:
  • Pre-operative consultations
  • Post-operative follow-up care
• Maternity care, including pregnancy-related services and childbirth
• Emergency hospital treatment for sudden illness or injury

Dental Coverage (Start Smile Package)

Dental services are available to employees and eligible family members and include:

• Preventive dental care:
  • Check-ups
  • Scaling
  • Fluoridation
• Basic dental treatments:
  • Fillings
  • Extractions
• Orthodontic consultations for adults and children
• Endodontic treatments (root canals)
• Prosthetic services with partial coverage 🦷 Dental services are provided through Medicover dental clinics and partners.

Optical & Vision Care

• Vision screening for prescription eyewear
• Consultations with ophthalmologists
• Access to discounted eyewear and lenses through Medicover Optics

Emergency & Urgent Care

• Emergency medical treatment for sudden illness or accidents
• Urgent care consultations outside standard clinic hours
• Ambulance transportation in emergency situations when medically necessary

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Booking a Visit at a Medicover Partner Facility (Poland)

This section explains how to book and attend a visit at a Medicover partner facility ("placówka współpracująca") in Poland. Partner facilities are healthcare providers outside Medicover's own network of centers that accept Medicover coverage.

This only applies to partner facilities. Visits at Medicover's own centers ("Centrum Medicover") do not require an authorization code - book them directly through the app or hotline as normal.

You need an authorization code

To attend a visit at a partner facility, you need a one-time authorization code ("kod autoryzacyjny"). You give this code at the facility's reception when you arrive.

• The code is valid for 14 days, so you can generate it ahead of your appointment.
• You generate it yourself - either in the Medicover OnLine app, or by phone.
• The same process applies to visits for your children (via their accounts).

How to get a code (app)

1. Download and log in to Medicover OnLine - available on the App Store and Google Play. If your login isn't active, you'll need to activate it at any Medicover Center or dental center first.
2. In the search bar, select "Placówki współpracujące" (Partner facilities).
3. Find the consultation you want and select "Uzyskaj kod autoryzacyjny" (Get authorization code).
4. Enter your phone number. Medicover will send the code by SMS.
5. Give the code at the partner facility's reception when you arrive.

How to get a code (phone)

If you don't use the app, you can get a code by phone instead.

1. Call 500 900 500.
2. Follow the voice prompts and select: "Generacja kodu autoryzacyjnego do placówki współpracującej".
3. You'll receive the code to use at reception.

Codes for children

Children on your Medicover plan need their own code for each partner facility visit. Two ways to get one:

• In the app: Generate the code from the child's account (not the parent's account), following the same steps as above.
• By phone: Call 500 900 500 and follow the same prompts. If your child's Medicover account isn't active yet, activate it at any Medicover Center or dental center.

Troubleshooting

• Code didn't arrive by SMS: Check the phone number you entered and try again. If it still doesn't arrive, call 500 900 500.
• Partner facility says the code is invalid: Codes expire after 14 days. Generate a new one.
• Can't log in to the app: Your account may not be activated. Visit any Medicover Center or dental center to activate it.

Need Help?

For questions about coverage, eligibility, or enrollment, please contact the Toku Benefits Team:

📧 [email protected]