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UPDATED OCT 1, 2026⚠️ Contractor invoice and payment deadlines: late action means late payment
- Contractors: submit invoices by the 19th of each month. A saved draft is not a submitted invoice.
- Admins: approve invoices by the 21st of each month. Submission alone does not authorize payment.
- Funding: Toku must receive cleared funds 4 - 5 business days before payout. Initiating a transfer or sending proof of payment does not meet the deadline.
- Standard monthly payout: the last day of the month, provided submission, approval, and funding deadlines are met. Late submission, approval, or funding will delay payment. Every day of delay pushes payment back by at least one day. A missed payment cycle can cause a longer delay; the invoice due date is not a guarantee of payment.
Automation does not remove these deadlines. Earlier published holiday deadlines take precedence; see Toku: 2026 End-of-Year Payroll & Payment Guide.
Purpose
To ensure fairness and continuity of service, Toku requires all invoices to be paid on time. This policy explains what happens if an invoice becomes overdue and what steps are required to reinstate your account.
Policy Overview
- All invoices are due on the date listed in your billing statement.
- If an invoice remains unpaid more than 30 days past the due date, Toku reserves the right to suspend your account until the balance is paid in full.
What Suspension Means
When your account is suspended:
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No contractor payments will be processed.
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All incoming help requests will be placed on hold until the outstanding balance is resolved. Requests received during suspension will not be acted upon until your account is reinstated.
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You will still have full access to your account, but no processing or execution of changes will occur until payment is received. Important deadlines:
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Any employee-related changes must be processed by the 10th of the month.
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Contractors must submit invoices by the 19th, and admins must approve them by the 21st of the month. Toku must receive cleared funds 4 - 5 business days before the last-day-of-month payout. Payment will be delayed for each day that invoice submission, admin approval, or funding is late. A missed payment cycle can cause a longer delay. If your account is suspended and payment is not resolved before these deadlines, Toku will be unable to process the pending changes for that cycle. Responsibility for any resulting delays, missed payments, or impacts rests with the account holder.
How to Reinstate Your Account
To reinstate your account:
- Pay the overdue invoice(s) in full.
- Provide proof of payment (e.g., transaction confirmation or bank receipt) to [[email protected]].
- Once payment is verified, Toku will promptly reactivate your account and resume normal services.
Support and Exceptions
We understand unexpected delays may occur. If you anticipate difficulty making a payment, please contact us at [[email protected]] before your invoice reaches 30 days overdue. Our team will work with you to explore possible solutions.
Liability Disclaimer
Toku will make reasonable efforts to notify you before suspension occurs. However, it is your responsibility to ensure timely payment. Toku will not be liable for any missed contributor payments, penalties, or damages resulting from account suspension due to nonpayment.